Platinum Play casino is a well-known online casino in the market these days, licensed by the Malta Gambling Authority, but hasn’t been audited since 2009; players can enjoy a huge mixture of online gambling games supplied by playtech. This casino is open to play for real money to all players from different corners of the world except for players located in the U.S
Since Platinum Play is supplied by playtech, one of the largest gambling software providers in the industry today, it should come as no surprise that the casino offers their players all kinds of games, ranging from different variants of slots games which make the most of their total selection, table games, such as poker, baccarat, roulettes, blackjack and many other dice and cards games.
No doubt a secured gambling platform should be a priority of every casino,and same as many online casinos, Platinum Play takes this extremely seriously. Players are completely safe from outsiders accessing their private data and financial information, as the casino uses 128-bit SSL encryption, and every piece of data is protected with the latest firewall technology available.
Why there are so many complaints on this casino
So far everything sounds good about Platinum Play casino, however if an online casino starts having a downfall with their clients and their reputations starts declining, it’s always due to one simple thing : money.
If you do research and read actual players describing their experience in this casino, the majority of complaints seem to cover two major aspects that are very important in any online casino and can make or break the name of the establishment.
First, no surprise, it’s the shady over complicated and needlessly log transactions. Many players have complained that the process of withdrawals specially large sums of winnings is extremely difficult and hard as the casino constantly requires what could be considered useless information, and it give the feel that the casino is being deceitful and stalling out the payments, which is as you can imagine extremely irritating, not to mention their shady unclear withdrawal requirements.
In addition to that, the bonuses Platinum Play casino provides their players are extremely difficult to unlock as they come with some over complicated long to fulfill requirements that makes the bonuses near worthless compared to the time and effort that need to be put in order to access them.
And finally what seems to be the biggest flaw in this online casino, customer support service, many players have placed complaints against the customer support staff, as being “unsupportive” as players often complained against the rude unresponsive and flatly ignorant behavior.
Its worth to note some few complaints here and there had a similar point of view, as some players have complained about the unreal difficulty to win in slots games, as some cases have lost thousands of dollars in the process, the only reason as listed this type of complaint even though it seems far-fetched as most known casinos have their games third party tested, but that’s exactly why, as Platinum Play casino hasn’t been officially audited since 2009.